Job Summary

Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with patient wants/needs, processing intake information, and communication with referral sources.

 

Qualifications

• High school graduate and or advanced education desirable.

• Current staffing experience, preferably staffing for a temporary Agency or in home health.

• Knowledge of medical terminology or a general medical background desirable.

• Demonstrates strong verbal, written, and interpersonal communication skills.

• Computer literate or willing to be trained on a personal computer.

• Speaks, reads, writes, and comprehends English.

• Demonstrates time management, organizational skills, and ability to function with

       minimal direction.

 

Responsibilities and Duties

• Maintains schedule for services requested and provided to Agency patients.

• Assures that cases are filled within established time frames.

• Completes documentation (paper or automated system).

• Provides appropriate notification of schedule to employee, patient, contract Agency, supervisor, and others as appropriate.

• Monitors overtime and mileage records of employees.

• Communicates effectively with patients, patient families, physicians offices, referral sources, and Agency staff.

• Manages documentation in the Agency for compliance.

• Responds to emergency calls and arranges schedule accordingly.

• Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of patient needs.

• Assigns Agency staff to patients as directed by the licensed professional staff, care plan and service request.

• Assures employees receive complete and accurate directions and information about patient needs as directed by licensed professional staff, care plan and service request.

• Reports any scheduling changes and/or patient concerns to supervisor. Notifies patient of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and patient concerns.

• Verifies time records with schedules.

• Follows up with employee on scheduling problems encountered by the on-call staff.

• Notifies Supervisor/Human Resource Department of staff needs.

• Meets with nursing and marketing staff to anticipate needed coverage (new patients’ increased needs).

• Maintains confidentiality in all aspects of the job.

• Respects the confidentiality of information in patient and employee records.

• Shares information in accordance with Agency policy.

• Protects documents in a manner that prevents unauthorized access.

• Performs job in compliance with Agency policies and procedures as well as community and professional standards.

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Job types:

• Full Time

Required experience:

• office coordinator: 1 year preferred 

Required education:

• high school diploma 

Required license or certification:

• none

Posted 03.07.2019